List of Jira Service Management fields
- Kevin Cross
Service Desk (Exported to the Issues table) | ||
Customer Request Type | Satisfaction | Satisfaction date |
Time to Approvals | Time to Approvals ms | Time to Approvals Actual |
Time to Approvals Actual ms | Time to Approvals Target | Time to Approvals Target ms |
Time to Approvals Breached | Time to first response | Time to first response ms |
Time to first response Actual | Time to first response Actual ms | Time to first response Target |
Time to first response Target ms | Time to first response Breached | Time to resolution |
Time to resolution ms | Time to resolution Actual | Time to resolution Actual ms |
Time to resolution Target | Time to resolution Target ms | Time to resolution Breached |
SLA Cycles | ||
Issue Id | Issue Key | SLA Name |
SLA Cycle Status | SLA Cycle Start Time | SLA Cycle Stop Time |
SLA Cycle Breach Time | SLA Cycle Goal (ms) | SLA Cycle Remaining (ms) |
SLA Cycle Elapsed (ms) | SLA Cycle Breached |
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Approvals | ||
Issue Id | Issue Key | Name |
Final Decision | Can Answer Approval | Created Date |
Completed Date |
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Approvers | ||
Issue Id | Issue Key | Approver Key |
Approver Name | Approver Username | Approver Email |
Organizations | ||
Issue Id | Issue Key | Name |
Request Participants | ||
Issue Id | Issue Key | Request Participant User Key |
Request Participant User Name | Request Participant Username | Request Participant Email |