List of Jira Service Management fields
Service Desk (Exported to the Issues table. Exporting only Ongoing cycles. If you need information about Completed cycles, then use the table "SLA Cycles") | ||
Time to resolution | Time to resolution Ms | Time to resolution Actual |
Time to resolution Actual Ms | Time to resolution Target | Time to resolution Target Ms |
Time to resolution Breached | Time to first response | Time to first response Ms |
Time to resolution Actual | Time to first response Actual Ms | Time to first response Target |
Time to resolution Target Ms | Time to first response Breached | Request Language |
Satisfaction | Satisfaction Date | Request Type |
SLA Cycles | ||
Issue Id | Issue Key | SLA Name |
SLA Cycle Status | SLA Cycle Start Time | SLA Cycle Stop Time |
SLA Cycle Breach Time | SLA Cycle Goal (ms) | SLA Cycle Remaining (ms) |
SLA Cycle Elapsed (ms) | SLA Cycle Breached |
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Approvers | ||
Issue Id | Issue Key | Approver Account Id |
Approver Name |
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Approvals | ||
Issue Id | Issue Key | Name |
Final Decision | Approving Account Id | Approving Name |
Organizations | ||
Issue Id | Issue Key | Name |
Request Participants | ||
Issue Id | Issue Key | Request Participant Account Id |
Request Participant Name |
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